Construction Contracting Academy
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Champion of Independent Construction Contractors
Office Setup and Operation for Construction Contractors
Table of Contents
About This Series
- Rules of Business
- Self-Paced Personal Instruction
About This Course
Chapter 1: The Construction Contracting Office
- A Learned Process
- Office Administration
Chapter 2: The Mobile Contractor’s Office
- The Well Equipped Mobile Office
- Regular Office Hours
Chapter 3: Office Policy and Procedure
- Office Policy as an Authority
Chapter 4: Using Your Office to Enhance Your Business
- Five Business Functions
Chapter 5: Customer Service and Office Support
- Answering the Phone
- Warranty Work Response
- New Leads
- Costs and Records
Quick Reference Tool
You, Our Customer
Small Business Help
Resources
Bibliography
Web Sites
Index
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chapter 1
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